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Privacy Policy

Privacy and Security

Maintaining your trust in us as well as our products is important to Gundam (hereinafter "GundamPlanet"). We collect certain information when you visit our website ( in order to improve your shopping experience and allow us to have better communication with you regarding our products and services. This privacy policy is intended to assist you in understanding what information we gather from you when you visit our website, how we use that information, and the safeguards we have in place to protect that information. This privacy policy only applies to the information we collect at

By using and submitting information to our website, you agree that we may collect, use and disclose the information that we collect in accordance with the purposes and uses stated in this policy.

Information we collect online

Personal Information: For the purpose of this privacy policy, "personal information" means any information by which someone can be personally identified, including name, address, telephone number, email address, billing and account information, credit or debit card information, and other information incidental to providing goods or services. GundamPlanet collects personal information from you only when you voluntarily provide us with this information, such as when placing an order through our website or registering your GundamPlanet product on the website; establishing an account or adding information to your account such as by setting up a wish list; entering a contest; taking a survey; contacting us with a comment or question; requesting a catalog; signing up to receive emails about our latest products and services; or applying for a job online. GundamPlanet also collects and retains information about purchases you make on the website, even though this is not personal information by itself.

Browsing Information (Cookies when you visit the Site): Our web servers may automatically recognize certain non-personally identifiable information about you, such as your domain name, access provider, IP address, and browser language. The Site also uses a browser feature known as a cookie, which assigns a unique identification to your computer. The information collected from cookies allows us to provide better customer services to you and improve features of our website in a variety of ways, including determination of whether you have visited the Site in the past and which pages of our website you have visited. We also may use cookies and/or a technology known as clear gifs to help us confirm your receipt of and response to our emails, as well as to provide you with a more personalized experience. Please note than certain pages of the website may not function properly if cookies are turned off. Please consult your web browser's Help documentation for more information about how to turn cookies on and off your browser.

How we use your information

GundamPlanet uses personal information collected on the website for the following purposes:

  • for the specific purpose for which it was volunteered (for example, to purchase a product or process a return);
  • to improve the content, appearance, and utility of the Site;
  • to understand your needs and preferences;
  • to develop, market, sell, or provide products and services;
  • to conduct surveys, research, and evaluations;
  • to manage and develop our business and operations, administer accounts, and collect and process payments;
  • to detect and protect GundamPlanet and other third parties against negligence, fraud, theft, and other illegal activities;
  • as permitted by, and to comply with, any legal or regulatory requirements, processes, or provisions;
In order to serve you better, we may combine information you submit to us on the Site with information you provide to us in other ways, such as in our retail stores, and with information from third parties such as demographic or public information.

How we may share information

GundamPlanet may share your information with selected third parties who provide services to us, including processing payments; monitoring website activity; serving website content; helping to maintain our customer database; administering emails, surveys, or contests; coordinating local or remote events that are associated with our provided products and services; and administering and maintaining employment application information. Such third parties may have access to, store, and process your personal information to provide services on our behalf, which may occur in the United States or in countries outside of the United States. Our service providers are not authorized to use your information for any purpose other than to provide the contracted services. We also must always reserve the right to disclose information about you as required by law, in response to legal process including law enforcement requests, and where needed to protect the safety, property, or legal rights of users of the website, or of GundamPlanet or its affiliates or third parties.

Occasionally we may provide a link to a third party website, for example to conduct a survey for GundamPlanet. If you elect to provide your personal information on that third party's website, this information will be subject to that third party website's privacy policy and security practices. GundamPlanet is not responsible or liable for any content presented by or contained on any independent website, including but not limited to, any advertising claims or marketing practices. GundamPlanet also is not responsible or liable for any privacy or security policies of these third party websites.


GundamPlanet uses certain security measures to protect the personal information you submit to the website. For example, when you provide any order information, we use Secure Socket Layer (SSL) technology, an encryption tool that provides security while transmitting this information over the Internet. We also use firewall technology, password controls, and other technological and procedural safeguards in maintaining our website. Although we have implemented the above security measures for this website, you should be aware that 100% security is not possible.

Managing your personal information

You may obtain, upon request, a summary of the personal information on record with GundamPlanet. You also may request that GundamPlanet correct any such personal information about you, remove such information from its marketing databases, or dispose of any or all personal information about you. To make any request described above, or if you have any question about this privacy policy, send an email to [email protected].

When contacting us, please be sure to provide us with your exact email address, name, mailing address, and/or telephone number(s) in order to be sure we handle your request correctly.
Following any of these requests, some of your personal information may be retained for a period of time; for example, to process a pending transaction you have made through the website, to follow-up on a request, resolve a dispute, or for other similar reasons. Some personal information also may continue to be stored on "back up" files for financial, legal, or technical reasons.

If you do not wish to receive email from GundamPlanet in the future, please email us at [email protected] to be removed from our email list.

Updating this policy; Notices

GundamPlanet reserves the right, at its discretion, to change, modify, add, or remove portions of this privacy policy at any time. You should check this page periodically for changes. Your continued use of this website following the posting of changes to this privacy policy will be considered your consent to those changes. In the unlikely event that we believe that the security of your personal information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, to the extent we have your email address, we may notify you by email.

Payment Gateway

We are a verified merchant of PayPal and utilize their services in conjunction with Braintree, a PayPal service.

Effective date

This policy is effective January 23th, 2010.
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